You’ve probably heard of WhatsApp, but do you realize there is a version specifically for business?
WhatsApp has seen a surge in popularity since its debut in 2009. It’s among the most well-known apps worldwide, with millions of active users worldwide.
The basic version of WhatsApp can be an excellent tool for connecting with family and friends. If you have an enterprise, WhatsApp Business is ideal for fostering relationships between your business and customers.
What is the difference between WhatsApp as well as WhatsApp Business? Let’s have a look.
The Differentialities Between WhatsApp as well WhatsApp Business
The popularity and ease of use of WhatsApp have resulted in smaller businesses using it to interact with their customers. Although the app was initially designed for personal use, it was evident that a business-oriented platform was needed, hence the creation of WhatsApp Business. If you’re an unproficient company, you may be interested in using WhatsApp to run your business.
WhatsApp Corporate Profile Features
WhatsApp Business allows you to make a tailored profile to reflect the services and products offered by your company. As opposed to WhatsApp, where you can only upload a profile picture with a description, name, and phone number, WhatsApp Business includes additional options.
Below are WhatsApp Business profiles features that aren’t available in the main application:
- Business-related categories.
- The hours of business.
- Address for business.
- A lesson for your site.
- Your catalog.
Business Messaging Using WhatsApp
As the owner of a business, It is crucial to build a solid relationship with your clients. WhatsApp Business has a few additional messaging options to aid you in communicating with your clients.
The solution comes with the following features for messaging:
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- An opportunity to send a greeting card.
- Quick responses.
- It is possible to leave a message.
- Below is just a brief explanation of every feature below.
1. Label
A well-organized office is essential for any business that wants to be successful over the long haul. The labels feature of WhatsApp Business helps you keep your account tidy. Labels can be assigned to different chats and set in different colors. This will allow you to track your orders, create leads and help ensure that you keep your WhatsApp Business account in check.
2. Greeting Texts
This WhatsApp Business app allows you to create greeting messages automatically. If someone sends messages to you via your WhatsApp Business account for the first time following 14 days without contact, they will receive an invitation message you can personalize.
3. Quick Responses
If you are a business owner, you could get questions from prospective customers. It is also possible to reply to and send messages to unassigned WhatsApp numbers.
The new customers you meet could ask questions you’ve previously answered several times. To avoid feeling as if you’re repeating yourself, WhatsApp Business offers a feature known as Quick replies. Once you’ve configured this, you’ll be able to answer several commonly asked questions.
4. Away Texts
If you’re unavailable, You can also create messages informing your customers that they will be back in touch once you return. To enable this feature, visit the feature of Away messages within WhatsApp Business and turn it on. Set the auto messages that your customers send during inaccessibility times.
Reach Your Customers
WhatsApp Business includes three features that you can utilize to connect with more potential customers. The features let potential customers reach you following the appearance of an advertisement or reading about your company on social media.
These are the features:
- Advertising on Facebook through the creation of advertisements that direct users to WhatsApp.
- Then, add WhatsApp to your company profile or page for Facebook and Instagram.
- Share the WhatsApp Business messaging link.
You can also download our free cheat sheets about WhatsApp Tips and Tricks to use on Android or iOS to learn more about the features WhatsApp can offer you.
WhatsApp Business A New Method to Manage Your Business and Customers
As your business expands, you will need to manage the customers you serve better. Communication is essential. However, you shouldn’t expect to be available every day.
WhatsApp Business offers a solution that allows you to quickly respond to often-asked queries and build better connections.
