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Anna Blackburn: A sparkling performance




Family-owned jewelry business Beaverbrooks shined brightly in 2019 when it celebrated its centennial and its most profitable year financially ever. Then it was the year 2020.

As the director of operations, Anna Blackburn, explains: “We were at the top of an upswing. We then came out of the centenary year and entered lockdown from the highest of highs down to lower lows.”

Stores shut their doors, and uncertainty was present, and, as retail businesses around the world, the St Annes firm was thrown into a world that was not yet known.

It’s fair to say that it has performed very well. In reality, it can even be said that Beaverbrooks has experienced a successful disease. To quote the government’s slogan “Building back,” it has done more effectively.

In the year of the centenary, the profits exceeded PS17.8m. The company aims to surpass PS30m which is an annual increase that is more than 30 percent.

It’s a fantastic performance that has the unique ethos of Beaverbrooks at the heart of it. There’s beyond this Lancashire business than the sale of jewelry, and it’s a success in achieving them.

As part of its goal to “enrich lives,” Beaverbrooks contributes 20% of the profits it earns. Additionally, it has been a regular participant in the United Kingdom’s annual ‘100 Great Companies to work for’ being ranked for 18 consecutive years. In addition, it was listed as the top ‘Best Place to work in the UK in the year 2023/22.

The more successful we become in our business, the more profitable we become, and the more we can contribute to the community.

The attention, even before the pandemic, was on the people. When Covid hit, that focus grew. Beaverbrooks made significant investments in PPE and safety measures throughout the company, rearranging the working environment in warehouses and stores and providing home-based work for the head office staff.

The bright room that is airy and spacious, which is surrounded by photos and documents that reflect the company’s rich background, Anna, who has been recognized by many as among the UK’s top leaders, considers the driving factors that led to what she calls a “brilliant year.”

She states: “It’s a combination of things. The jewelry industry has performed very well. It has seen more income available, people not capable of traveling, and people getting fed up.

“We saw a lot of people who wanted to pamper themselves with the most exclusive Swiss watch. There were many engagements. Many people have wanted to present gifts to their loved ones to show how much they appreciate them during tough moments.”

She continues: “From the very beginning of the pandemic, we examined our strategy, reviewed our position, and considered the worst-case scenarios.”

“I believe that none of us anticipated that we’d be in a position to stay for the entire calendar year. However, we needed to ensure that we emerged from this, however, it was, as solid as we could. The colleagues were aware that they had our backs They knew they were the top priority for us.”

Beaverbrooks has 71 stores in the UK and employs around 1,000 employees. Anna insists that the company did not make any redundancies due to Covid.

She continues: “I had to spend time with landlords negotiating and having some fantastic discussions about partnerships. I also ensured that we were with the most forceful arguments we could. We worked with lots of our landlords, sharing the burden.

“We continue to put money into new products, transformed our entire office and warehouse to run our online-based business. We took 19 days to redesign our warehouse.

“During lockdown last year, we have created a brand new luxury prestige brand. We have also purchased two stores. The brand’s name is Loupe We are extremely excited about it. We believe it will become a game-changer in the market for luxury. Loupe is all about the quality of its products and a space where people want to be in.”

Loupe is an eyeglass used to make jewelry and is a crucial instrument for watchmakers. A Milton Keynes flagship store and an additional Croydon boutique are scheduled to open later in the year, and an online store is coming soon.

Along with the growth in online shopping, which has continued even though the country is opened its doors, massive rises in Beaverbrook’s mail order and phone sales.

Anna states: “We’ve talked a lot about confidence, about resilience and investment within the business.”

And she’s looking at the near future with cautious optimism despite the imminent inflation-driven crunch. “There are plenty of reasons why business could be a struggle,” she states. “But it is true that there are many reasons as there is to be a reason why our strengths as a business will not diminish.

“There’s the three-year recap on weddings. There will be a desire to mark meaningful life important events. This is why Beaverbrooks can help with the high-quality of our products and the service we provide to our customers.

“There’s no doubt about the decline in footfall in the high street, but we are finding customers are spending longer in-store and are spending more money.”

Anna joined the company as a graduate student in the year 1998. After progressing through the ranks, she then accepted the post of chief executive officer in the year 2013.

The appointment was significant in two ways – she was the first female CEO and the first non-family member to assume the position.

The position was re-defined after she was appointed the managing director in 2018, which made her the only non-family member on the board and confirmed her position as the most critical member of the organization.

Anna’s first job was as a sales consultant for Beaverbrooks’ Trafford Centre store. She was a candidate after returning from a period of travel following her university studies in Manchester, in which she was a student of sociology and economics.

She said: “I thought it was the right time to find an opportunity to work. I love jewelry, so I noticed the job ad and then went to learn everything about the company prior to going to the interview.”

She was pleased with what she saw. “I’d spent the entire year in Africa working in one of the Aids orphanages located in Malawi. I was determined to help make a difference.” Anna explains.

“The company I worked for at the time was donating 10 percent of their profits every year to charities. That has now increased to 20 percent. I was amazed that I was able to participate in the company.

“It was the family feeling and the values that attracted me. I also had the chance to progress, even though I didn’t think I’d find myself in this post. I believed that there could be a career that was worth it. The people’s investment, cause, and work ethic all convinced me to say “yes to this; this is the place I’d like to go’.”

Anna was a frequent traveler across the United States throughout her career as her business grew, with a few trips near the north-western border region of Scotland and meeting the man she married at Beaverbrooks. They have two kids, aged between 10 and 14, and are located near their home at St Anne’s head office.

Anna has spent her entire career pioneering and is an individual who has made an impression. But when she is about making an impact, she believes that it’s not about gender. Instead, it’s about having what she refers to as “emotional intelligence.”

She continues: “It is the ability to make a tough decision and then justify the reasons for it. Empathy and compassion are the essential qualities of any leader, male or female.

“Our products are great however, we’re ultimately a business run by people. Empathy and listening to your customers are essential. It’s all about building relationships and the power of the people.”

Ensuring that people are empowered and developing Beaverbrooks’ values in business have been at the forefront of her work in developing Beaverbrooks and how it has emerged from recent difficulties.

She has set out to demonstrate that treating employees right is reflected in the bottom line. Since she took on her role as a senior manager, she has been working to build an extremely responsible, committed team with high levels of satisfaction with work.

To achieve this, she speaks regarding “fairness” and “trust” and a “level of honesty,” that is, she claims, “because we want people to do well.”

Anna says: “It’s a culture where people aren’t afraid to open their arms and admit they did the wrong thing’. It’s about accepting the idea of engaging in open and honest discussions.

“We are determined to be a good employer and an excellent workplace, which requires engagement from all employees. They must feel that they can contribute to the company’s success and feel believe they are accountable towards their team members, themselves, and the business.

“The feedback culture we’ve implemented is vital as it shifts the culture towards one that is collaborative. It’s the importance of having the appropriate people in the room, and being open, honest, and open.”

She also hosts focus groups that allow her to connect with colleagues from all over the business and hear their opinions.

Overall, it’s an effective strategy. Anna mentions that one in five of Beaverbrooks’ staff has been with the company for over ten years.

She adds that at the close of the current year’s financial year, the company will have donated PS17.5m to charitable causes since 2000 and is a patron of more than 250 charities.

She adds that “It’s not just about the charitable aspect. Our entire ethos and mission as a company is improving lives.

“The more successful we are as a business, the more profitable we are, the more we can give to the wider community, and that is a massive driver for me personally.”

The commitment to give continues for her even after she leaves the workplace. Anna is active in charitable work and cooks for The Streetlife homeless charity based in Blackpool.

She’s also done long-distance hikes to raise funds for charitable causes. She’s considering the possibility of a tower-to-tower virtual trek, which would mean walking similar to Blackpool from Paris by miles.

Walking was therapeutic during the epidemic as it allowed her to re-energize and develop her awareness.

Anna states: “I was exhausted by the time the year ended. I was constantly reassuring people and keeping things in order. I’ve learned a lot about myself through the ability to bounce back.”

And her tips for people at the beginning of their career? “Find something that you love and love. When you’re working on something that you like and enjoy doing and you’re skilled doing it well, you’ll have success.”

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When Should You Hire A Life Coach? 5 Things To Know




Life coaches play an important role in the life of many people, but still, the concept is new for others. It is undeniable that they play an important role in life because of the kind of support and mentorship they offer. Hence, if you ever need to reach out to a professional coach, you should not hesitate or shy away from putting such a need forward.

Apart from the basic decision-making capability, a life coach Melbourne can help you to figure out various things that are helpful at different life stages. You cannot do everything on your own in life; having someone with an alternative opinion will benefit you in various ways.

You might be confused about the right time to hire a life coach. So, you can consider hiring a life coach whenever you feel the following.

1. A Lost Feeling With Nowhere To Go


There are many instances in life where you will feel lost in your daily life and feel like you don’t have anything to do or anywhere to go. It is common with young adults during this time; they have many things and thoughts on their plate. When you hire a life coach, they will help you find a way amid your thoughts and help you escape the confused state.

Also, if you think you are walking in an endless tunnel, the coach will help you understand yourself and the things you like, followed by those you don’t. Whenever you want to begin something new or let go of something old, the kind of support that you seek will be provided by a coach.

2. You Are Entering The Self-Doubt Stage

There comes a hard stage in life when people begin to overthink, and their highly emotional state leads them to enter the stage of self-doubt. When you begin to doubt yourself, you need to get reassurance for the same, which helps clarify the present situation in life. Deep down, people tend to know what they want but are confused due to many factors which further push them into a vacuum.

Also, suggestions and recommendations pouring in from all spheres further worsen the situation. Instead of doing anything better, such things harm a person’s personality, and they may reach a position where they cannot decide anything for themselves. In such a situation, you need a life coach to help them realize their dreams and opt for ways to help them reach the set goals and objectives.

3. Lack Of Planning And Implementation


Another hint that you need to know your need to hire a life coach is when you feel there is a lack of planning and implementation. It can be due to any distraction, but the main thing is that you lack the effort needed to meet the goals or objectives you have set for yourself. Having a goal is good but useless if you don’t know how to achieve it.

The life coach can help you with the much-needed guidance that will help you create an action plan to move from where you are and reach the place you have set for yourself.

Many potential people have excellent creative skills, but because of their overthinking and lack of confidence, they tend to give up on this side of theirs. It is the worst that anyone can do with themselves; hence, whenever anyone feels like drowning, a life coach should be reached out. Not only do they help act as a ray of hope amid the darkness, but also, their experience is something that everyone can learn from.

4. Looking For A Career Or Field Switch

Often, there are times in life when people get bored with their routine or feel the absence of that spark, making them feel the fear of competition around them. Also, staying unemployed for a long time pushes them to stay where they are, and they tend to lose interest in everything they once enjoyed or loved.

When you want to break out of your lifestyle and want to do something else, you will get everything you need from the help of a life coach. Whether you want an entirely new business line or want to switch your professional field, the coaches will help you cater to your mind. It is the stage when you need rock-solid support, and the coaches will help you get it in every possible step.

It is a big thing, and having various things in your head is fine. So, you need not avoid it. Doing so can take a toll on your health and, further, worsen your physical and mental well-being. It is better to hire a professional before you worsen your condition and consider the same thing later on.

5. Becoming Forgetful, No Follow-Ups, And Procrastination Mode


When you spot an unusual thing about yourself, like when you begin forgetting your routine activities, it means something is wrong. Many people forget things out of habit, but you should pay heed to it if it is a sudden habit. You need to realize the responsibility, and when you need an external factor for the same, the best way is to go for a life coach.

Also, if you want someone who can help you with your accountability, a life coach is the one who can help you. There are some important obligations that you need to fulfill and help you with the daily dose of motivation. These professionals are the best source for the same.

Also, if you want to focus on your habit of becoming a procrastinator, they will help you. As a procrastinator, you will feel stuck and never move a step toward what you seek. You must have a schedule, consistency, perseverance, and do things on time. Your coach will have everything covered and will never make you feel alone.


You should always seek help when you need it the most. Seeking the assistance of a life coach is a sort of help that will not only shape you into a better human but also help you develop habits that will stay with you for a long. It is a cycle. The way someone helps you will help you inspire the people around you, and they can reach out for help too. It is nothing bad to reach out to a life coach, as they will certainly help you somehow.

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How to Find the Best Trucking Dispatch Software Solution for Your Business




Trucks are an important part of any successful business, and with trucking dispatch software, you can maximize the efficiency of your fleet’s operations. But how do you find the best trucking dispatch software solution for your business?

In this blog post, we’ll explore the different options available, and help you make the right decision for your needs. So buckle up and join us on this journey to finding the perfect truck-dispatching partner!

Benefits of Trucking Dispatch Software

Trucking dispatch software can be an invaluable tool for logistics solutions in the trucking industry. It enables operators to monitor and manage their fleet in real time and use the software to efficiently optimize vehicle routes and fleet performance. This makes it easier for businesses to save time, reduce costs, and improve customer service.

The advantages of using trucking dispatch software are numerous, some of which include:

  • Improved Efficiency: In the trucking business, one of the primary goals should be making sure deliveries arrive on time and without issues. This is where an efficient dispatch system can help. With features like route optimization, automatic driver reminders, real-time GPS tracking, load scheduling, as well as automated billing capabilities that simplifies invoicing—trucking dispatching software helps increase efficiency throughout the entire process ensuring deliveries reach their destination on time with no delays or issues along the way.
  • Increased Profitability: The main goal of any business is to make a profit. Truck dispatching software helps maximize profits by reducing operational costs associated with fuel consumption and labor costs while increasing efficiency—thereby ensuring maximum profitability in a competitive market.
  • Better Customer Service: A key aspect of any business is how they interact with their customers. With accurate shipment tracking capabilities that provide real-time updates regarding order status, customers will know when their orders will arrive which enhances customer satisfaction levels. Additionally, with automated reminders to drivers about upcoming deliveries helps minimize delays caused due to human error or other unforeseen circumstances.

Features to Look for in a Trucking Dispatch Software

The right trucking dispatch software solution can play an integral role in helping trucking fleets manage their operations, schedules, customer relationships, and other general operational activities. Nevertheless, finding the best solution for your business requires careful consideration of the essential features you should expect from such software.

Firstly, it should be user-friendly and allow for complex fleet operations to run smoothly with accuracy and speed. This means the interface should be straightforward to use and adaptable with customizable dashboard elements that provide a response to your specific needs. Secondly, it is important to look for a platform that offers customer relationship management (CRM) capabilities with automated order entry and real-time communication—allowing drivers and customers to remain connected while they are on the road. The ability to track drivers’ locations in real-time will also help businesses keep their fleets running more effectively by ensuring there are no issues with deliveries or time management during routes.

Additionally, you should consider looking into fleet management features such as:

  • Load tracking capabilities that allow you to optimize load capacity;
  • Live scheduling tools;
  • Route planning tools;
  • Vehicle maintenance reports;
  • Document integration tools;
  • Fuel management features;
  • Document scanning technologies;
  • GPS tracking/geo-fencing abilities;
  • Driver scorecards/performance reporting tools;
  • Plus optimized analytics reporting abilities.

Having such powerful features at your fingertips will give your business better control over fleets’ performances with improved visibility and efficiency in daily operations—ensuring effective customer relationships and better overall service delivery in your business.

Tips for Choosing the Best Trucking Dispatch Software


Choosing the right trucking dispatch software for your business can make a big difference in productivity, efficiency and profitability. Here are a few tips to help you find the one that is best suited to your needs.

  1. Decide what kind of dispatching system you need. Some solutions are better suited for large companies with hundreds of trucks or different routes while others work equally well for smaller operations with only a few vehicles or short hauls. You should also consider other features such as customer service tools, accounting tools and GPS integration which can provide you with real-time insights into your operations.
  2. Consider the pricing structure of the software. Depending on how much you plan to use it, pricing can vary widely between different solutions. It’s important to make sure you find something that will fit within your budget without missing out on necessary features for managing your fleet efficiently.
  3. Check out user reviews from other customers who have used the software before making a final decision. This gives you an idea of how intuitive and reliable the solution really is before committing to it. Look especially at overall customer satisfaction ratings so that you can be confident about picking the right product for your business needs.
  4. Look for a product offering easy implementation so that there is minimal downtime when transitioning from one solution to another. A good provider will provide simple installation procedures along with full training and support to ensure that your team can get up and running quickly and easily with any new technology they may need to use in conjunction with their trucking dispatch system.

Advantages of Using Trucking Dispatch Software


It has become an important tool for businesses in the transportation industry. The right dispatch software can make all the difference in your efficiency, cost savings, and customer satisfaction. It’s essential to understand the advantages of using trucking dispatch software before you decide on one for your business.

Using a cloud-based solution also allows you to access vital data anytime which makes it easier for companies to allocate resources efficiently and keep up with changes in market conditions as they arise. This ensures that customers are always provided with accurate information allowing them to monitor progress without interruption. The end result is a much smoother operation which translates into improved customer service overall.

With so many advantages offered by trucking dispatch software it’s not difficult to see why so many businesses are making the switch from traditional systems toward digital solutions like this one!


Finding the best trucking dispatch software solution for your business requires researching different options and weighing features against price. Ultimately, the best trucking dispatch software will be tailor-made for your trucking business’s individual needs.

Think about what functions are essential to running your business in the most efficient and cost-effective way, then take time to research various products and services. Ensure that you read customer reviews and look out for any information that speaks to product reliability and customer service.

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What Are Self-Service Kiosks & 9 Ways They Can Benefit Your Business




Self-service kiosks have become popular these days. Various businesses use these devices to make their tasks more convenient. The benefits they provide are numerous. In this article, we will discuss them in detail. Self-service kiosks are the future of businesses. The primary reason behind it is that they help reduce the load of handling loads of customers.

Every company should adopt new technologies to boost its growth. If you remain stuck in the older ones, customers might find another business. The self-service kiosk machine uses new and advanced technology, and therefore, it is an excellent device that might suit your business needs.

These devices offer customers whatever service they need without any problems. They do these tasks effectively and efficiently. That is why more and more companies are now using these machines to improve their performance.

Before buying these machines for your company, it is essential to understand their uses. They should match your company’s needs. Otherwise, you won’t achieve your business goals quickly. We are here to help you. Keep reading this article till the end to know more about self-serve kiosks and why. Let’s start without any delay.

What Are Self-Service Kiosks?

The primary purpose of a self-service kiosk is to provide services to customers without anyone’s need. For instance, people can buy tickets with these devices by following the procedure. Many restaurants and hotels also use these machines to offer quick services to customers. As a result, more people like to visit hotels and restaurants.

Every company needs to focus on the customer’s needs and demands. A business can’t achieve growth without attracting more people. Using self-service kiosks can increase the chance of getting more attention. You can build a successful enterprise by incorporating the right technology.

What Are The Advantages of Using Self-Service Kiosks?

As the term suggests, these machines don’t need human intervention. The advantages of using them are as follows-

  • Save costs: The most significant reason to consider self-service kiosks is that they help reduce costs in a business. As they do various tasks independently, you don’t need to hire more employees. Customers can directly get the services they need by using them.

Hiring more employees means increasing the overall costs. If you want to save money, you should consider buying these devices. They might also offer you more than the employees.

  • Enhance efficiency: Efficiency in a business is only possible when you have a fantastic team to handle customers. Sometimes, it becomes for a company to increase efficiency in their work. In this situation, it is crucial to find out new solutions.

These machines help many companies get back on track and provide the best for their customers. People can use them anywhere and anytime. So their overall experience is much better than before.

Companies can concentrate on other tasks while these devices work independently. This way, enhancing efficiency in a company becomes convenient.

  • Satisfy the employees: It might seem strange, but you can increase employee satisfaction by installing self-service kiosks. Well, nobody wants to do mundane things in a business. If these machines handle these tasks, they might be happy doing other things. As a result, employee satisfaction will increase in no time.


It is essential to keep your workers happy in a company. So, you must consistently enhance their experience to get good results.

  • Increase your sales: Many companies consider self-service kiosks for their marketing campaign. These machines attract many consumers because they can buy products using discount coupons. People need affordable and quality products and services. Once you provide them with the same, you can expect more sales. It will continue to rise in the long run.

Before using these machines in marketing, you should always research what is best. Some businesses make haste and fail during the process.

  • Quick return on investment: Companies aim at achieving a high return on investment to identify their growth in the market. Self-service kiosks are also helpful in achieving a return on investment quickly. More sales mean better growth and return on investment.

Different businesses in the market are improving their return on investment by using these machines. One can transform the overall performance quickly by using the right strategies and techniques.

  • Enhance communication with customers: You might already know the importance of interaction with consumers in a company. It impacts your business growth in many ways. That is why you need to implement the best techniques to succeed.


Self-service kiosks are beneficial because customers can connect directly with businesses. It gives both companies and consumers the convenience of interacting. You don’t need extra effort to share the updates with your audience.

  • Customer satisfaction is possible: Nowadays, people need those machines that satisfy their needs quickly. Companies can offer self-service kiosk machines to satisfy their customers. They can get whatever product or service they want instantly without any issues. The best thing is they don’t need to depend on anyone for the same

Digital technology has always been successful in giving the best experience to everyone. These machines are also gaining attention because of their excellent results.

  • No security risks: People are always hesitant while sharing their information with others. Hacking has become prevalent these days. It is high time that companies need to protect customers’ data.

Self-service kiosks are suitable for protecting the data of customers. They don’t need to worry about hacking as these machines are safe to use. It is one of the reasons why companies consider getting these devices.

Self-service kiosks are the best devices for analyzing customer actions and getting feedback. This way, you can find ways to improve your customers’ experience.

The Bottom Line

Self-service kiosks are new in the market. However, the experience after using them for your business will be exceptional. We hope this article helped you understand the importance of using these devices. A little bit of research is essential when it comes to making such decisions.

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