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Customers Love These 3 Healthcare Companies.




Net Promoter Scores provide insight into customers’ satisfaction and may be the basis for market-beating returns.

It is nearly impossible to predict how the market will behave in the near term. However, if you’re trying to find opportunities to earn a profit from your hard-earned money, you might want to begin by looking at companies that have satisfied customers. We’ll look at three companies that have met their customers according to the Net Promoter Scoring (NPS) metric.

NPS is a measure built on respondents’ response to a specific survey question that reads like this: “On a level of 0 to 10, how likely could you be to suggest this provider, product, or service to a friend or associate?” A follow-up one or three-question survey typically follows the question to understand why every respondent chose the answer they did.

But it’s the initial question that matters. People who answer with an 8 or 9 are considered “promoters” — customers who keep returning and, most importantly, will eagerly recommend the company to friends and family. The ones who answer with a score of less than 6 are “detractors” — folks who would denigrate the business and its offerings. Add the number of detractors from promoters’ proportions, and you’ll get a net promoter score.

Naturally, higher scores are better. They can be anywhere from -100 to +100. If an organization’s NPS is harmful is a sign of trouble. A positive number, however positive, is at the very least excellent. Based on the advice of management experts of Bain & Co., who came up with the NPS score, a score of 20 is considered good, over 50 is excellent, and anything that is 80 or more is considered an elite.

This measure of customer satisfaction also helps to predict growth in business -that brings us to three companies in healthcare that are incredibly pleased with their customers using this measure: 1Life Healthcare ( ONEM 6.50% ) with 90 percent NPS and Dexcom’s ( DXCM 3.90 percent ) with an 83 And FIGS ( FIGS 4.04 percent ) that won an 81.

1Life Healthcare

1Life Healthcare, which does business under the title One Medical, is maintaining customers happy with its primary-care medical practices, evidenced by its awe-inspiring satisfaction rating of 90. The primary care platform that is based on membership has grown its member base by 34% in 2023 and rose to 730,000. It also increased its revenue for the year by 64 percent. With such an excellent NPS, it’s not surprising that One Medical’s membership programs have more than 90 percent retention rates.

The company works to keep its patients in good health as well. According to The New York City Health Department, the office was ranked first in viral load reduction in people living with HIV (a measurement of controlled illness). Mental health treatment at One Medical has been proven to result in 50% less severe anxiety. For diabetic patients, One Medical’s patients experience a reduced blood sugar level that is double what other researchers have observed in research papers. Its model appears to be working for the patients.

Combining high-quality health care and happy customers have led to growth and is expected to continue. The company is planning to finish 2023 with 14 percent more members than at the start of the year. The company also anticipates that the total revenue for the year will be somewhere in the range of $1.045 billion to $1.085 billion degrees, about 70% higher than the 2023 year.

Despite all the expansion, Wall Street doesn’t seem to be able to grasp the concept. One Medical’s shares have fallen nearly 40% over the past year, roughly 80percent from their peak in February 2023. This makes this stock a fascinating watchlist potential candidate.


Medical device maker Dexcom additionally has a devoted following. Its well-known G6 continuously glucose monitor (CGM) system recently scored the highest NPS score of 83 in those with diabetes who utilize it. These happy patients have brought euphoric investors. Dexcom’s shares have risen by over 500% over the last five years and by over 4,900% over the past ten years.

Although it isn’t huge -the market cap of Dexcom is estimated at $51 billion. Dexcom continues to grow. Revenues grew by 23% in 2023. In international markets, sales increased by 54 percent, with the COVID-19 omicron surge mainly in the rear-view mirror and its sales force getting ready to go into medical facilities and driving uptake of the device. The market is slowing. In December, the rival Medtronic received a cautionary letter issued by the Food and Drug Administration regarding issues in their insulin pumps.

To add to the tailwinds of DexCom in the direction of the company’s growth, the American Diabetes Association recently stated that CGM could be beneficial for people with diabetes who require daily insulin injections. It’s almost double the size of Dexcom’s target market for CGM in the U.S., from 4 million to around 7 million. Dexcom believes that the new regions could more than triple the total market it can address within the second half of 2023. Furthermore, there is a significant increase in the number of people who have diabetes. Centers for Disease Control and Prevention estimates that 38 percent of the adults in America — or 96 million people suffer from pre-diabetes. With over 40 percent of U.S. adults reporting undesired weight gain since the beginning of this pandemic possibility of a marketplace for Dexcom is enormous.


The healthcare outfitter FIGS often draws comparisons with the maker of athleisure clothing, Lululemon Athletica ( LULU 0.60 percent ), because of its trendy scrubs. Based on FIGS’ score of NPS 81 and Lululemon’s rating of 83, both have done a great job at pleasing their customers. And scrubs manufacturer FIGS has an increase in sales to prove that.

FIGS has been firing all the right gears, with net revenues growing by 62 percent to $420 million in 2023. The active customer base increased by 46 percent to 1.9 million in the last year, and the net revenue per active client grew by $22 for the year and 39 in the previous two years. It also increased its repeated customer revenue by 68%, an increase from 62 percent in 2020. Additionally, its fledgling internationally-oriented business — at present, its sole foreign markets comprise Canada, the U.K., Canada, and Australia — doubled by 2023, generating the company 7% of its revenues. Management plans to open new markets by 2023.

FIGS is well-aware of its customers. It has a unique approach to its website to provide more relevant information to its users, resulting in a higher conversion rate. In the fourth quarter of 2018, the personalized experiences led to an increase in conversion rates that were more than twice the rate before they introduced tailored content. The majority of new customers return and purchase again within a year. If customers purchase from FIGS within two years, they will remain loyal. Nearly 90% of customers buy from FIGS again within the following year.

Businesses with net promoter scores that are high are worth taking a second look at

While a Net Promoter score isn’t the only method to gauge the outlook of an investment, a high number is sure to draw the attention of investors.

Businesses with more scores than their competitors have been known to reward shareholders over time. Although the prices of individual shares and the market are constantly in flux, A high NPS demonstrates the kind of brand loyalty that will last longer than the fluctuations in the short term.

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When Should You Hire A Life Coach? 5 Things To Know




Life coaches play an important role in the life of many people, but still, the concept is new for others. It is undeniable that they play an important role in life because of the kind of support and mentorship they offer. Hence, if you ever need to reach out to a professional coach, you should not hesitate or shy away from putting such a need forward.

Apart from the basic decision-making capability, a life coach Melbourne can help you to figure out various things that are helpful at different life stages. You cannot do everything on your own in life; having someone with an alternative opinion will benefit you in various ways.

You might be confused about the right time to hire a life coach. So, you can consider hiring a life coach whenever you feel the following.

1. A Lost Feeling With Nowhere To Go


There are many instances in life where you will feel lost in your daily life and feel like you don’t have anything to do or anywhere to go. It is common with young adults during this time; they have many things and thoughts on their plate. When you hire a life coach, they will help you find a way amid your thoughts and help you escape the confused state.

Also, if you think you are walking in an endless tunnel, the coach will help you understand yourself and the things you like, followed by those you don’t. Whenever you want to begin something new or let go of something old, the kind of support that you seek will be provided by a coach.

2. You Are Entering The Self-Doubt Stage

There comes a hard stage in life when people begin to overthink, and their highly emotional state leads them to enter the stage of self-doubt. When you begin to doubt yourself, you need to get reassurance for the same, which helps clarify the present situation in life. Deep down, people tend to know what they want but are confused due to many factors which further push them into a vacuum.

Also, suggestions and recommendations pouring in from all spheres further worsen the situation. Instead of doing anything better, such things harm a person’s personality, and they may reach a position where they cannot decide anything for themselves. In such a situation, you need a life coach to help them realize their dreams and opt for ways to help them reach the set goals and objectives.

3. Lack Of Planning And Implementation


Another hint that you need to know your need to hire a life coach is when you feel there is a lack of planning and implementation. It can be due to any distraction, but the main thing is that you lack the effort needed to meet the goals or objectives you have set for yourself. Having a goal is good but useless if you don’t know how to achieve it.

The life coach can help you with the much-needed guidance that will help you create an action plan to move from where you are and reach the place you have set for yourself.

Many potential people have excellent creative skills, but because of their overthinking and lack of confidence, they tend to give up on this side of theirs. It is the worst that anyone can do with themselves; hence, whenever anyone feels like drowning, a life coach should be reached out. Not only do they help act as a ray of hope amid the darkness, but also, their experience is something that everyone can learn from.

4. Looking For A Career Or Field Switch

Often, there are times in life when people get bored with their routine or feel the absence of that spark, making them feel the fear of competition around them. Also, staying unemployed for a long time pushes them to stay where they are, and they tend to lose interest in everything they once enjoyed or loved.

When you want to break out of your lifestyle and want to do something else, you will get everything you need from the help of a life coach. Whether you want an entirely new business line or want to switch your professional field, the coaches will help you cater to your mind. It is the stage when you need rock-solid support, and the coaches will help you get it in every possible step.

It is a big thing, and having various things in your head is fine. So, you need not avoid it. Doing so can take a toll on your health and, further, worsen your physical and mental well-being. It is better to hire a professional before you worsen your condition and consider the same thing later on.

5. Becoming Forgetful, No Follow-Ups, And Procrastination Mode


When you spot an unusual thing about yourself, like when you begin forgetting your routine activities, it means something is wrong. Many people forget things out of habit, but you should pay heed to it if it is a sudden habit. You need to realize the responsibility, and when you need an external factor for the same, the best way is to go for a life coach.

Also, if you want someone who can help you with your accountability, a life coach is the one who can help you. There are some important obligations that you need to fulfill and help you with the daily dose of motivation. These professionals are the best source for the same.

Also, if you want to focus on your habit of becoming a procrastinator, they will help you. As a procrastinator, you will feel stuck and never move a step toward what you seek. You must have a schedule, consistency, perseverance, and do things on time. Your coach will have everything covered and will never make you feel alone.


You should always seek help when you need it the most. Seeking the assistance of a life coach is a sort of help that will not only shape you into a better human but also help you develop habits that will stay with you for a long. It is a cycle. The way someone helps you will help you inspire the people around you, and they can reach out for help too. It is nothing bad to reach out to a life coach, as they will certainly help you somehow.

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How to Find the Best Trucking Dispatch Software Solution for Your Business




Trucks are an important part of any successful business, and with trucking dispatch software, you can maximize the efficiency of your fleet’s operations. But how do you find the best trucking dispatch software solution for your business?

In this blog post, we’ll explore the different options available, and help you make the right decision for your needs. So buckle up and join us on this journey to finding the perfect truck-dispatching partner!

Benefits of Trucking Dispatch Software

Trucking dispatch software can be an invaluable tool for logistics solutions in the trucking industry. It enables operators to monitor and manage their fleet in real time and use the software to efficiently optimize vehicle routes and fleet performance. This makes it easier for businesses to save time, reduce costs, and improve customer service.

The advantages of using trucking dispatch software are numerous, some of which include:

  • Improved Efficiency: In the trucking business, one of the primary goals should be making sure deliveries arrive on time and without issues. This is where an efficient dispatch system can help. With features like route optimization, automatic driver reminders, real-time GPS tracking, load scheduling, as well as automated billing capabilities that simplifies invoicing—trucking dispatching software helps increase efficiency throughout the entire process ensuring deliveries reach their destination on time with no delays or issues along the way.
  • Increased Profitability: The main goal of any business is to make a profit. Truck dispatching software helps maximize profits by reducing operational costs associated with fuel consumption and labor costs while increasing efficiency—thereby ensuring maximum profitability in a competitive market.
  • Better Customer Service: A key aspect of any business is how they interact with their customers. With accurate shipment tracking capabilities that provide real-time updates regarding order status, customers will know when their orders will arrive which enhances customer satisfaction levels. Additionally, with automated reminders to drivers about upcoming deliveries helps minimize delays caused due to human error or other unforeseen circumstances.

Features to Look for in a Trucking Dispatch Software

The right trucking dispatch software solution can play an integral role in helping trucking fleets manage their operations, schedules, customer relationships, and other general operational activities. Nevertheless, finding the best solution for your business requires careful consideration of the essential features you should expect from such software.

Firstly, it should be user-friendly and allow for complex fleet operations to run smoothly with accuracy and speed. This means the interface should be straightforward to use and adaptable with customizable dashboard elements that provide a response to your specific needs. Secondly, it is important to look for a platform that offers customer relationship management (CRM) capabilities with automated order entry and real-time communication—allowing drivers and customers to remain connected while they are on the road. The ability to track drivers’ locations in real-time will also help businesses keep their fleets running more effectively by ensuring there are no issues with deliveries or time management during routes.

Additionally, you should consider looking into fleet management features such as:

  • Load tracking capabilities that allow you to optimize load capacity;
  • Live scheduling tools;
  • Route planning tools;
  • Vehicle maintenance reports;
  • Document integration tools;
  • Fuel management features;
  • Document scanning technologies;
  • GPS tracking/geo-fencing abilities;
  • Driver scorecards/performance reporting tools;
  • Plus optimized analytics reporting abilities.

Having such powerful features at your fingertips will give your business better control over fleets’ performances with improved visibility and efficiency in daily operations—ensuring effective customer relationships and better overall service delivery in your business.

Tips for Choosing the Best Trucking Dispatch Software


Choosing the right trucking dispatch software for your business can make a big difference in productivity, efficiency and profitability. Here are a few tips to help you find the one that is best suited to your needs.

  1. Decide what kind of dispatching system you need. Some solutions are better suited for large companies with hundreds of trucks or different routes while others work equally well for smaller operations with only a few vehicles or short hauls. You should also consider other features such as customer service tools, accounting tools and GPS integration which can provide you with real-time insights into your operations.
  2. Consider the pricing structure of the software. Depending on how much you plan to use it, pricing can vary widely between different solutions. It’s important to make sure you find something that will fit within your budget without missing out on necessary features for managing your fleet efficiently.
  3. Check out user reviews from other customers who have used the software before making a final decision. This gives you an idea of how intuitive and reliable the solution really is before committing to it. Look especially at overall customer satisfaction ratings so that you can be confident about picking the right product for your business needs.
  4. Look for a product offering easy implementation so that there is minimal downtime when transitioning from one solution to another. A good provider will provide simple installation procedures along with full training and support to ensure that your team can get up and running quickly and easily with any new technology they may need to use in conjunction with their trucking dispatch system.

Advantages of Using Trucking Dispatch Software


It has become an important tool for businesses in the transportation industry. The right dispatch software can make all the difference in your efficiency, cost savings, and customer satisfaction. It’s essential to understand the advantages of using trucking dispatch software before you decide on one for your business.

Using a cloud-based solution also allows you to access vital data anytime which makes it easier for companies to allocate resources efficiently and keep up with changes in market conditions as they arise. This ensures that customers are always provided with accurate information allowing them to monitor progress without interruption. The end result is a much smoother operation which translates into improved customer service overall.

With so many advantages offered by trucking dispatch software it’s not difficult to see why so many businesses are making the switch from traditional systems toward digital solutions like this one!


Finding the best trucking dispatch software solution for your business requires researching different options and weighing features against price. Ultimately, the best trucking dispatch software will be tailor-made for your trucking business’s individual needs.

Think about what functions are essential to running your business in the most efficient and cost-effective way, then take time to research various products and services. Ensure that you read customer reviews and look out for any information that speaks to product reliability and customer service.

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What Are Self-Service Kiosks & 9 Ways They Can Benefit Your Business




Self-service kiosks have become popular these days. Various businesses use these devices to make their tasks more convenient. The benefits they provide are numerous. In this article, we will discuss them in detail. Self-service kiosks are the future of businesses. The primary reason behind it is that they help reduce the load of handling loads of customers.

Every company should adopt new technologies to boost its growth. If you remain stuck in the older ones, customers might find another business. The self-service kiosk machine uses new and advanced technology, and therefore, it is an excellent device that might suit your business needs.

These devices offer customers whatever service they need without any problems. They do these tasks effectively and efficiently. That is why more and more companies are now using these machines to improve their performance.

Before buying these machines for your company, it is essential to understand their uses. They should match your company’s needs. Otherwise, you won’t achieve your business goals quickly. We are here to help you. Keep reading this article till the end to know more about self-serve kiosks and why. Let’s start without any delay.

What Are Self-Service Kiosks?

The primary purpose of a self-service kiosk is to provide services to customers without anyone’s need. For instance, people can buy tickets with these devices by following the procedure. Many restaurants and hotels also use these machines to offer quick services to customers. As a result, more people like to visit hotels and restaurants.

Every company needs to focus on the customer’s needs and demands. A business can’t achieve growth without attracting more people. Using self-service kiosks can increase the chance of getting more attention. You can build a successful enterprise by incorporating the right technology.

What Are The Advantages of Using Self-Service Kiosks?

As the term suggests, these machines don’t need human intervention. The advantages of using them are as follows-

  • Save costs: The most significant reason to consider self-service kiosks is that they help reduce costs in a business. As they do various tasks independently, you don’t need to hire more employees. Customers can directly get the services they need by using them.

Hiring more employees means increasing the overall costs. If you want to save money, you should consider buying these devices. They might also offer you more than the employees.

  • Enhance efficiency: Efficiency in a business is only possible when you have a fantastic team to handle customers. Sometimes, it becomes for a company to increase efficiency in their work. In this situation, it is crucial to find out new solutions.

These machines help many companies get back on track and provide the best for their customers. People can use them anywhere and anytime. So their overall experience is much better than before.

Companies can concentrate on other tasks while these devices work independently. This way, enhancing efficiency in a company becomes convenient.

  • Satisfy the employees: It might seem strange, but you can increase employee satisfaction by installing self-service kiosks. Well, nobody wants to do mundane things in a business. If these machines handle these tasks, they might be happy doing other things. As a result, employee satisfaction will increase in no time.


It is essential to keep your workers happy in a company. So, you must consistently enhance their experience to get good results.

  • Increase your sales: Many companies consider self-service kiosks for their marketing campaign. These machines attract many consumers because they can buy products using discount coupons. People need affordable and quality products and services. Once you provide them with the same, you can expect more sales. It will continue to rise in the long run.

Before using these machines in marketing, you should always research what is best. Some businesses make haste and fail during the process.

  • Quick return on investment: Companies aim at achieving a high return on investment to identify their growth in the market. Self-service kiosks are also helpful in achieving a return on investment quickly. More sales mean better growth and return on investment.

Different businesses in the market are improving their return on investment by using these machines. One can transform the overall performance quickly by using the right strategies and techniques.

  • Enhance communication with customers: You might already know the importance of interaction with consumers in a company. It impacts your business growth in many ways. That is why you need to implement the best techniques to succeed.


Self-service kiosks are beneficial because customers can connect directly with businesses. It gives both companies and consumers the convenience of interacting. You don’t need extra effort to share the updates with your audience.

  • Customer satisfaction is possible: Nowadays, people need those machines that satisfy their needs quickly. Companies can offer self-service kiosk machines to satisfy their customers. They can get whatever product or service they want instantly without any issues. The best thing is they don’t need to depend on anyone for the same

Digital technology has always been successful in giving the best experience to everyone. These machines are also gaining attention because of their excellent results.

  • No security risks: People are always hesitant while sharing their information with others. Hacking has become prevalent these days. It is high time that companies need to protect customers’ data.

Self-service kiosks are suitable for protecting the data of customers. They don’t need to worry about hacking as these machines are safe to use. It is one of the reasons why companies consider getting these devices.

Self-service kiosks are the best devices for analyzing customer actions and getting feedback. This way, you can find ways to improve your customers’ experience.

The Bottom Line

Self-service kiosks are new in the market. However, the experience after using them for your business will be exceptional. We hope this article helped you understand the importance of using these devices. A little bit of research is essential when it comes to making such decisions.

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