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Customers Love These 3 Healthcare Companies.

Nebojsa Vujinovic



Net Promoter Scores provide insight into customers’ satisfaction and may be the basis for market-beating returns.

It is nearly impossible to predict how the market will behave in the near term. However, if you’re trying to find opportunities to earn a profit from your hard-earned money, you might want to begin by looking at companies that have satisfied customers. We’ll look at three companies that have met their customers according to the Net Promoter Scoring (NPS) metric.

NPS is a measure built on respondents’ response to a specific survey question that reads like this: “On a level of 0 to 10, how likely could you be to suggest this provider, product, or service to a friend or associate?” A follow-up one or three-question survey typically follows the question to understand why every respondent chose the answer they did.

But it’s the initial question that matters. People who answer with an 8 or 9 are considered “promoters” — customers who keep returning and, most importantly, will eagerly recommend the company to friends and family. The ones who answer with a score of less than 6 are “detractors” — folks who would denigrate the business and its offerings. Add the number of detractors from promoters’ proportions, and you’ll get a net promoter score.

Naturally, higher scores are better. They can be anywhere from -100 to +100. If an organization’s NPS is harmful is a sign of trouble. A positive number, however positive, is at the very least excellent. Based on the advice of management experts of Bain & Co., who came up with the NPS score, a score of 20 is considered good, over 50 is excellent, and anything that is 80 or more is considered an elite.

This measure of customer satisfaction also helps to predict growth in business -that brings us to three companies in healthcare that are incredibly pleased with their customers using this measure: 1Life Healthcare ( ONEM 6.50% ) with 90 percent NPS and Dexcom’s ( DXCM 3.90 percent ) with an 83 And FIGS ( FIGS 4.04 percent ) that won an 81.

1Life Healthcare

1Life Healthcare, which does business under the title One Medical, is maintaining customers happy with its primary-care medical practices, evidenced by its awe-inspiring satisfaction rating of 90. The primary care platform that is based on membership has grown its member base by 34% in 2024 and rose to 730,000. It also increased its revenue for the year by 64 percent. With such an excellent NPS, it’s not surprising that One Medical’s membership programs have more than 90 percent retention rates.

The company works to keep its patients in good health as well. According to The New York City Health Department, the office was ranked first in viral load reduction in people living with HIV (a measurement of controlled illness). Mental health treatment at One Medical has been proven to result in 50% less severe anxiety. For diabetic patients, One Medical’s patients experience a reduced blood sugar level that is double what other researchers have observed in research papers. Its model appears to be working for the patients.

Combining high-quality health care and happy customers have led to growth and is expected to continue. The company is planning to finish 2024 with 14 percent more members than at the start of the year. The company also anticipates that the total revenue for the year will be somewhere in the range of $1.045 billion to $1.085 billion degrees, about 70% higher than the 2024 year.

Despite all the expansion, Wall Street doesn’t seem to be able to grasp the concept. One Medical’s shares have fallen nearly 40% over the past year, roughly 80percent from their peak in February 2024. This makes this stock a fascinating watchlist potential candidate.


Medical device maker Dexcom additionally has a devoted following. Its well-known G6 continuously glucose monitor (CGM) system recently scored the highest NPS score of 83 in those with diabetes who utilize it. These happy patients have brought euphoric investors. Dexcom’s shares have risen by over 500% over the last five years and by over 4,900% over the past ten years.

Although it isn’t huge -the market cap of Dexcom is estimated at $51 billion. Dexcom continues to grow. Revenues grew by 23% in 2024. In international markets, sales increased by 54 percent, with the COVID-19 omicron surge mainly in the rear-view mirror and its sales force getting ready to go into medical facilities and driving uptake of the device. The market is slowing. In December, the rival Medtronic received a cautionary letter issued by the Food and Drug Administration regarding issues in their insulin pumps.

To add to the tailwinds of DexCom in the direction of the company’s growth, the American Diabetes Association recently stated that CGM could be beneficial for people with diabetes who require daily insulin injections. It’s almost double the size of Dexcom’s target market for CGM in the U.S., from 4 million to around 7 million. Dexcom believes that the new regions could more than triple the total market it can address within the second half of 2024. Furthermore, there is a significant increase in the number of people who have diabetes. Centers for Disease Control and Prevention estimates that 38 percent of the adults in America — or 96 million people suffer from pre-diabetes. With over 40 percent of U.S. adults reporting undesired weight gain since the beginning of this pandemic possibility of a marketplace for Dexcom is enormous.


The healthcare outfitter FIGS often draws comparisons with the maker of athleisure clothing, Lululemon Athletica ( LULU 0.60 percent ), because of its trendy scrubs. Based on FIGS’ score of NPS 81 and Lululemon’s rating of 83, both have done a great job at pleasing their customers. And scrubs manufacturer FIGS has an increase in sales to prove that.

FIGS has been firing all the right gears, with net revenues growing by 62 percent to $420 million in 2024. The active customer base increased by 46 percent to 1.9 million in the last year, and the net revenue per active client grew by $22 for the year and 39 in the previous two years. It also increased its repeated customer revenue by 68%, an increase from 62 percent in 2020. Additionally, its fledgling internationally-oriented business — at present, its sole foreign markets comprise Canada, the U.K., Canada, and Australia — doubled by 2024, generating the company 7% of its revenues. Management plans to open new markets by 2024.

FIGS is well-aware of its customers. It has a unique approach to its website to provide more relevant information to its users, resulting in a higher conversion rate. In the fourth quarter of 2018, the personalized experiences led to an increase in conversion rates that were more than twice the rate before they introduced tailored content. The majority of new customers return and purchase again within a year. If customers purchase from FIGS within two years, they will remain loyal. Nearly 90% of customers buy from FIGS again within the following year.

Businesses with net promoter scores that are high are worth taking a second look at

While a Net Promoter score isn’t the only method to gauge the outlook of an investment, a high number is sure to draw the attention of investors.

Businesses with more scores than their competitors have been known to reward shareholders over time. Although the prices of individual shares and the market are constantly in flux, A high NPS demonstrates the kind of brand loyalty that will last longer than the fluctuations in the short term.

Hi, my name is Nebojša, and I've been involved in digital marketing for over 15 years. I've written for various websites, covering a wide range of topics. I'm particularly interested in subjects like technology, gaming, app development, and I also have a passion for automobiles. Additionally, I work on SEO optimization. In my free time, I enjoy reading, walking, traveling and spending time with my wife and daughter.

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Professional Partnerships: The Role of Escorts in the Business World




In todays fast-paced and competitive business world, professional partnerships have become increasingly crucial for success. One often overlooked but important aspect of these partnerships is the role of escorts.

These individuals play a multifaceted role in facilitating business interactions and promoting corporate relationships. From accompanying executives to important meetings and events to providing language and cultural support in international business dealings, escorts can significantly enhance the effectiveness and efficiency of professional collaborations.

This article aims to explore the various ways in which escorts contribute to the business world and highlight the valuable services they provide to companies and individuals alike.

The Importance of Professional Partnerships

Professional partnerships play a vital role in the business world, providing companies with the opportunity to collaborate and network with other professionals to achieve mutual goals.

Escorts, in particular, play a unique and important role in facilitating these partnerships, offering support and guidance to individuals navigating the corporate landscape. By forming strong partnerships with escorts, businesses can gain access to valuable resources, connections, and expertise that can help them succeed in their industry.

These collaborations not only enhance the reputation and credibility of a company but also can lead to increased opportunities for growth and expansion. In todays fast-paced and competitive business environment, establishing professional partnerships with escorts can make all the difference in achieving success.

Understanding the Role of Escorts in the Business World

Understanding the role of escorts in the business world involves recognizing the unique and important ways in which these professionals support and enhance various aspects of corporate operations.

Escorts play a vital role in facilitating business meetings, conferences, and events by providing logistical support, aiding in networking opportunities, and ensuring smooth communication between parties. Their ability to navigate complex social dynamics, offer discreet assistance, and maintain a high level of professionalism make them indispensable partners in the fast-paced and competitive business environment.

By understanding and leveraging the expertise of escorts, businesses can optimize their operations, enhance their reputation, and achieve their strategic objectives with confidence and efficiency.

Building Trust and Relationships with Escorts in Business

Building trust and relationships with escorts in business is essential for creating successful professional partnerships. Establishing a strong rapport with escorts can lead to mutually beneficial collaborations and enhanced productivity.

By cultivating open communication, respect, and understanding, businesses can foster long-lasting connections with escorts that can propel their success. Building trust involves transparency, honesty, and reliability, while developing relationships requires empathy, teamwork, and a positive attitude. Taking the time to truly connect with escorts on a personal level can lead to a deeper understanding of their needs and preferences, ultimately leading to more effective partnerships.

In the fast-paced world of business, nurturing these relationships can set businesses apart and result in lasting success.


In conclusion, professional partnerships with escorts can play a valuable role in the business world. By providing companionship, discretion, and networking opportunities, escorts can help professionals navigate the challenges of work and personal life.

Whether it be attending events, social gatherings, or simply offering a listening ear, escorts can provide valuable support to individuals seeking to navigate the demands of a competitive business environment. In cities like London, where opportunities for networking and socializing abound, having a trusted escort in London by one\’s side can make a significant difference in achieving success and maintaining a balanced lifestyle. Ultimately, professional partnerships with escorts can offer a unique and beneficial experience for those looking to enhance their professional image and connections.

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6 Key Metrics for Measuring Delivery Performance

Verica Gavrillovic



Ensuring efficient and timely delivery is crucial for businesses to maintain customer satisfaction and operational effectiveness. But how do you measure delivery performance effectively? In this post, we’ll explore six key metrics that provide valuable insights into operations. These metrics help businesses identify areas of improvement, streamline processes, and enhance overall performance.

1. On-Time Delivery Rate

On-time delivery rate is a critical metric that measures the percentage of orders delivered on or before the promised date. This metric is essential for assessing the reliability and efficiency of your system. The on-time delivery rate reflects your ability to meet customer expectations and commitments. High on-time delivery rates indicate that your logistics processes are well-managed, leading to satisfied customers and repeat business. Utilizing shipment tracking software can significantly enhance your ability to monitor and improve this metric.

To calculate the on-time delivery rate, divide the number of on-time deliveries by the total number of deliveries and multiply by 100. This metric can be tracked over different periods to identify trends and patterns in delivery performance.

2. Order Accuracy

Order accuracy measures the percentage of orders delivered without errors, such as incorrect items or quantities. High order accuracy is vital for maintaining customer trust and satisfaction. Accurate orders prevent customer dissatisfaction and returns, which can be costly for businesses. Ensuring high order accuracy demonstrates a commitment to quality and attention to detail, enhancing your reputation in the market.

3. Delivery Time

Time measures the average time taken to deliver an order from the moment it is placed until it reaches the customer. This metric is crucial for evaluating the efficiency of your process. Short delivery times are often a competitive advantage, especially in industries where speed is a key differentiator. Analyzing delivery time helps identify bottlenecks and inefficiencies in the delivery process.

4. Delivery Cost

Cost is the total expense incurred to deliver an order to the customer. Managing delivery costs is essential for maintaining profitability while ensuring efficient delivery. High delivery costs can erode profit margins, making it crucial to balance cost-efficiency with service quality. Understanding delivery costs helps in making informed decisions about pricing and logistics strategies.

5. Customer Satisfaction

Customer satisfaction is a qualitative metric that measures how well your delivery service meets customer expectations. High customer satisfaction is indicative of a successful delivery performance. Customer satisfaction drives repeat business, positive reviews, and customer loyalty. Measuring this metric provides insights into the overall effectiveness of your delivery operations from the customer’s perspective.

6. Return Rate


Return rate measures the percentage of delivered orders that are returned by customers. A high return rate can indicate issues with product quality, order accuracy, or customer expectations. The return rate is a crucial metric for understanding customer satisfaction and the effectiveness of your order fulfillment process. High return rates can signal problems that need to be addressed promptly.


By regularly monitoring these six key metrics, businesses can gain valuable insights into their delivery performance, identify areas for improvement, and implement strategies to enhance efficiency and customer satisfaction. Effective delivery performance not only boosts operational efficiency but also strengthens customer relationships and drives business growth.

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Business Communication Tips ─ Effective Strategies for Success

Anita Kantar



Effective business communication is essential for fostering a productive and collaborative work environment. Ineffective workplace communication costs U.S. businesses $1.2 trillion annually. Therefore, mastering communication skills is crucial for reducing misunderstandings and promoting efficiency.

Clear and concise communication ensures everyone understands their roles and responsibilities. Techniques like active listening and message delivery improve engagement and collaboration. Prioritizing skills such as problem-solving and time management enhances overall communication, leading to better business outcomes.

Improving communication skills can be learned and mastered with the right approach. Techniques such as asking for feedback and fostering an environment of open dialogue can significantly improve team dynamics and overall productivity. Effective communication not only boosts engagement but also encourages creative thinking.

Fundamentals of Effective Communication


Effective communication is crucial for successful business interactions, involving clear channels, the impact of nonverbal cues, and the importance of active listening and feedback.

Understanding Communication Channels

Communication channels are the mediums through which messages are conveyed, such as emails, phone calls, and face-to-face meetings. Choosing the right channel can significantly affect the clarity and reception of the message. For instance, sensitive topics often require in-person discussions to convey empathy and enable real-time feedback.

“Leveraging digital platforms efficiently can bridge geographical gaps and streamline business processes, but it’s crucial to maintain personal connections and human elements in these interactions,” according to London based CT Group.

The Role of Nonverbal Communication

Nonverbal communication involves body language, facial expressions, gestures, and tone of voice. These nonverbal cues can reinforce or contradict what is being said, thus impacting the message’s effectiveness.

Body language, such as posture and eye contact, can convey confidence and engagement or disinterest and uncertainty. Facial expressions provide immediate feedback and can help establish trust and rapport. The tone of voice, including pitch and volume, adds emotional context, making the delivery of the message more impactful. Understanding and appropriately using nonverbal communication strengthens overall communicative clarity and effectiveness.

Active Listening and Feedback

Active listening is the process of attentively hearing and understanding what the other person is saying, as well as providing thoughtful responses. It involves full concentration, avoiding interruptions, and reflecting on what has been communicated.

Effective listening skills are critical for understanding the speaker’s perspective and building rapport. Feedback, both verbal and nonverbal, completes the communication loop by showing acknowledgment and understanding. Constructive feedback should be specific, timely, and delivered with empathy, focusing on behavior rather than personal attributes. By fostering a dialogic atmosphere, active listening and feedback enhance mutual understanding and collaboration.

Furthermore, CT Group advises that “regular feedback and open dialogue can transform team dynamics, fostering an environment where innovative ideas thrive.” This aligns with the article’s emphasis on creating feedback loops and encouraging open communication to enhance team engagement and productivity.

Improving Workplace Communication


Effective workplace communication is fundamental for fostering strong relationships, managing conflicts, and enhancing team engagement. By utilizing the right tools and strategies, teams can communicate more effectively, which leads to improved collaboration and productivity.

Fostering Team Collaboration

Fostering team collaboration requires a balanced approach that encourages open dialogue and mutual respect. One effective method is to schedule regular team meetings where all team members can voice their opinions.

One-on-one meetings are also crucial for addressing specific concerns. To make these interactions more engaging, using collaboration tools like Slack can facilitate instant communication and document sharing.

Creating team-building activities, like workshops or problem-solving sessions, can strengthen relationships and improve overall teamwork. Encouraging team discussions and giving every member a chance to participate can aid in building a cohesive team culture.

Managing Conflicts and Misunderstandings

Conflicts and misunderstandings are natural in any workplace but managing them effectively is key. It’s essential to establish clear communication strategies that outline how issues should be addressed.

Active listening plays a significant role in resolving disputes. Encouraging team members to express their concerns openly and honestly can help mitigate tension.

Using mediation techniques where a neutral party helps facilitate the discussion can also be beneficial. Setting up communication training programs can equip employees with the skills needed to handle conflicts proactively.

Tools and Strategies for Team Engagement

Engaging a team requires deliberate and creative communication strategies. Communication tools like Slack can keep everyone connected and informed. Polling tools and ranking tools can make meetings more interactive by soliciting feedback and opinions from team members.

Regular employee engagement activities such as brainstorming sessions and workshops can foster a collaborative atmosphere. Encouraging the use of emojis, gifs, and one-word descriptors can add a layer of informality that makes interactions more enjoyable.

Implementing communication training sessions can help employees understand the best practices for delivering messages effectively. Creating a feedback loop where team members can offer insights on processes and communication can further enhance overall team engagement.

Crafting the Message


Effective communication is crucial in the business landscape. This section will discuss key strategies such as ensuring clarity in written and verbal communication and tailoring messages to the audience to avoid misunderstandings and foster better engagement.

Effective Email Communication

Emails are a cornerstone of business communication. Clear and concise language is essential in emails to prevent any misunderstanding. Word choice should reflect professionalism, with a focus on brevity and relevance to the topic at hand.

Formatting can enhance readability. Bullet points and italicizing important phrases can draw attention to key information. It’s crucial to maintain an appropriate tone, especially in professional settings, as an email’s tone can significantly impact the message’s reception.

Subject lines should be specific and informative to ensure the recipient understands the email’s purpose at a glance. Empathy and politeness go a long way in maintaining positive communication. Signing off with a courteous closing line reinforces respect and professionalism.

Clarity in Verbal and Written Expression

Clarity is fundamental in both verbal and written communication. Misunderstandings often arise from vague or overly complex messages. Simplifying language and focusing on direct and concise phrasing can significantly reduce confusion.

In verbal exchanges, tone and nonverbal signals like gestures and eye contact reinforce the message. Preparation is key; knowing the main points to cover ensures clear delivery, minimizing the risk of veering off topic.

In written communication, structuring messages with subheadings or lists can help organize thoughts and ensure the reader can follow along easily. Proofreading before sending helps catch errors that could obscure the message’s meaning.

Adapting to Your Audience

Understanding the audience is vital for effective communication. Tailoring the message to match the audience’s communication style and preferences ensures better engagement. Different audiences may require varied levels of formality and detail.

For instance, executives may prefer concise, high-level summaries, whereas technical teams might need detailed, specific information. Empathy plays a role in adapting to your audience, considering their needs and perspectives.

In-person communication should consider nonverbal cues and body language, adapting these to the audience’s culture and expectations. This tailored approach helps in ensuring that the message is well-received and understood, fostering better communication and relationships.

Communication Skills in the Digital Age


In today’s digital landscape, effective communication skills are essential. Professionals must navigate remote communication challenges, wisely leverage social media, and understand cultural differences to build strong business connections.

Remote Communication Challenges

Remote teams face unique communication hurdles. Video conferencing has become a staple, offering face-to-face interaction despite physical distances. Yet, distractions at home can impede focus. Seamless two-way communication is necessary to maintain connection and trust within the team.

Regular virtual meetings and clear communication guidelines help address these challenges. Encouraging open communication fosters collaboration and reduces misunderstandings. Leaders should develop strong soft skills like empathy and active listening to inspire and motivate their teams, ensuring that all members feel valued and included.

Leveraging Social Media for Business Communication

Social media platforms are powerful tools for business communication. They enable companies to reach a broad audience, engage with clients, and build brand awareness. Businesses can use these platforms to share updates, achievements, and industry insights, establishing a strong online presence.

Interpersonal skills are crucial when interacting on social media. Positive engagement and conflict resolution skills help manage public interactions smoothly. Consistent and transparent communication on these platforms builds trust with the audience. Companies should ensure their messages align with their goals and values, creating a cohesive and trustworthy brand image.

The Impact of Cultural Differences on Communication

Cultural differences can significantly affect business communication. Understanding and respecting these differences is vital for successful international collaboration. Communication styles, body language, and etiquette vary widely across cultures, and misinterpretations can lead to conflict.

CT Group also notes that “in a globalized business environment, cultural sensitivity and adaptability are key to building strong international relationships.” Their consultancy experience underscores the importance of tailoring communication strategies to fit diverse cultural contexts, ensuring messages are appropriately received and understood.

Developing cultural awareness helps avoid misunderstandings and fosters strong relationships. Soft skills such as empathy and adaptability are important in managing these differences effectively. Providing cultural sensitivity training can enhance collaboration skills and interpersonal skills, promoting harmony within diverse teams. Open communication and an inclusive mindset allow for a more cohesive and productive work environment.

By prioritizing cultural differences and being mindful of varying communication practices, businesses can better navigate the complexities of international operations.

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